In order for us to assist you, please provide as much accurate information as possible. Please also test any pedal isolated on its own, with different cables and its own power supply, before sending the pedal to us. Please ensure the following details are provided (copy and paste the below)
  • Customer details – address
  • Purchased : New (where) or Used???
  • Description of Fault : as best as you can.
  • Power supply used : Brand/current/polarity

Please note : any used pedals will incur a bench fee

Any repairs as a result of incorrect power supply used, or any work found to be done from a third party, will incur a rebuild fee (min. $30AUD pending assessment)

Postage fees will be applicable if outside of Perth Western Australia and/or if local drop off & pickup cannot be arranged.

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