In order for us to assist you, please provide as much information as possible. Please also test any pedal isolated on its own, with different cables and its own power supply, before sending the pedal to us. Please ensure the following details are provided:
  • Customer details: Address
  • Purchased: New (where) or Used?
  • Description of Fault: As best as you can.
  • Power supply used: Brand/current/polarity

Please note: any second-hand purchased pedals will incur a bench fee.

Any repairs as a result of incorrect power supply used, or any work found to be done from a third party, may incur a rebuild fee.

Postage fees will be applicable.

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